The problem
Meridian had a capable product and a six-month-old ticket: "AI copilot". The team had tried two prototypes. Both felt like demos. Neither shipped.
The approach
We started by cutting the scope in half. No freeform chat — a focused agent over the customer's own documents, with strict retrieval guardrails and cited sources for every answer.
Outcome
- Shipped in 6 weeks
- 40% of logged-in sessions use the copilot
- Error rate after hardening: 0.4%
40%
Sessions using the copilot